Refund policy

SimRigKits.com is operated by The Trustee for ANTON INTERNATIONAL TRUST, ABN 22 583 327 828 ("SimRigKits", "we", "us").

1. Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

These rights apply to every item we sell, including sale items, and to our Perth pre-assembly service. Nothing in this policy, including the change-of-mind terms in section 3, limits your rights for goods that are faulty, damaged or not as described.

2. Damaged, faulty or not-as-described items

  • Contact us first. We are your point of contact for every order, even when the item ships directly from one of our suppliers. Email hello@simrigkits.com with your order number, what's wrong, and photos or a short video of the item and its packaging.
  • Please check your delivery when it arrives and tell us about any damage, missing parts or wrong items as soon as reasonably possible. Reporting early with photos helps us sort it out quickly. Your consumer guarantee rights don't depend on a fixed reporting deadline.
  • If an item is faulty, damaged or not as described, you're entitled to a repair, replacement or refund in line with the Australian Consumer Law (see section 1). If returning it would cost you significantly, as it usually does with large rigs, we'll collect it or arrange the freight at our expense, as the Australian Consumer Law requires.
  • Many products also come with a manufacturer's warranty, which applies in addition to these rights. You claim it through us too. See Warranty & consumer guarantees.
  • Please don't send anything back until we've confirmed the return procedure with you (see section 4).

3. Change-of-mind returns
You don't have an automatic right to return an item because you've changed your mind. We consider change-of-mind requests case by case. If we accept one:

  • The item must be unused, not assembled or installed, complete, and in its original packaging.
  • A 20% restocking fee applies, calculated on the price paid for the returned item.
  • You pay the return shipping. Rigs are large, heavy freight, so ask us for the return procedure before booking anything.
  • Original shipping charges are not refunded.

We generally can't accept change-of-mind returns on rigs that have been assembled (by you or by us), items that have been used or installed, or gift cards.

Perth pre-assembly: you can cancel the pre-assembly service for a full refund of its fee at any time before assembly starts. Once your rig has been assembled, the service has been provided and the fee isn't refundable for a change of mind.

Again: these change-of-mind terms don't apply to, and don't limit, your rights for faulty, damaged or not-as-described goods (sections 1 and 2).

4. How to return an item

  1. Email hello@simrigkits.com first with your order number, the item(s), and the reason. Don't send anything until we've replied.
  2. We'll confirm the return procedure in writing: whether the return is accepted, where it goes, and how it's shipped. Many of our products ship directly from our suppliers, so we may ask you to send the item straight to the supplier's warehouse, or arrange collection.
  3. Pack the item securely, in its original packaging where possible, and include your order number.
  4. Send it only to the address we give you. Our returns address is SimRigKits, 2/660 Robertson Road, Byford WA 6122. Please only use it once we've confirmed your return.

5. Refunds

  • Once we've received and checked the returned item, we'll email you to confirm the outcome.
  • Approved refunds go back to your original payment method. Your bank or payment provider may take a few extra days to show it.
  • Faulty, damaged or not-as-described items: you get a full refund of the item, including the shipping you paid for it, if you choose a refund where the law entitles you to one.
  • Accepted change-of-mind returns: the refund is the item price less the 20% restocking fee. Original shipping isn't refunded.
  • If you paid with a pay-later provider, the refund is processed through that provider and they adjust your instalments.

6. Exchanges
The quickest way to swap an item is to return the original (once we've confirmed the return) and place a new order for the item you want.

7. Contact
Email: hello@simrigkits.com
Post: PO Box 388, Byford WA 6122
Returns (only after we've confirmed your return): SimRigKits, 2/660 Robertson Road, Byford WA 6122